Senior National Sales Account Manager

Senior National Sales Account Manager

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Vacancy Type
Majestic Commercial
Dependent on Experience
Published Location
Field Based
Job Description


We have an exciting opportunity for a Senior National Sales Account Manager to join the UK’s largest specialist wine retailer!

Do you have strong communication and persuasive skills?

Are you a strategic thinker able to deliver complex messages and manage expectations effectively?

If you have answered yes to these questions, Majestic Wine would be delighted to hear from you!

The Role

Reporting into the Sales Director the Senior National Account Manager role will involve working with Commercial's largest and most high profile customers as well as growing our customer base in the hotel sector. Aside from commercials most demanding and complex accounts, requiring a sophisticated, tailored approach to account management we are looking for a Hotels On-Trade specialist to help us grow and develop in this sector. The candidate will have an in depth knowledge of the Hotel sector with a black book of key contacts. 

Key Responsibilities:

  • New business acquisitions in the hotel sector
  • Provide training sessions & educational support to customer teams to optimise the end-consumer experience.
  • Support all National accounts both from the office and on-site events, acting as a trusted advisor and key point of contact. Some weekend and evening work will be involved, and flexibility to work around key client’s events is essential.
  • Manage the smooth running of accounts including accurate statementing and the management of prices, margins and service levels in relation to contractual commitments.
  • Assist the customer inaccurate forecasting and stock control to ensure optimum availability during events and with ongoing stock requirements.
  • Proactively identify potential operational issues, advising and troubleshooting as necessary to ensure the best outcome for the customer and Majestic.
  • Complete target criteria for account management, ensuring KPIs are met while consistently presenting Majestic Commercial as a credible, professional and reliable partner.
  • Maintain a strategic account management approach, understanding the customer’s business inside out, managing expectations effectively, problem-solving and consistently delivering over and above their requirements. At the same time, use your commercial abilities to negotiate win-win solutions for both the customer and Majestic.
  • Facilitate relationships between suppliers & accounts

Knowledge & Skills Required:

  • In-depth knowledge of the on-trade is essential.
  • WSET Qualified 
  • The successful candidate will be analytical and numerate with good attention to detail.
  • The role requires a motivated self-starter with a proven track record of exceeding targets, the drive to provide best-in-class service and a passion for our products.
  • Strong communication and persuasive skills are essential for this role.
  • You will have strong relationship building skills and be highly articulate and proactive, able to think strategically, deliver complex messages and manage expectations effectively.
  • Computer literate with a working knowledge of Word and Excel. Experience with G-suite would also be an advantage.

Who are we?

Majestic Wine is the UK’s leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believe there is still a key role of a retailer that is loved by customers and loved by suppliers.  We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast-paced retail environment.  More information can be found at   

In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic’s ‘strong cross channel journey, expert staff and widespread brand affection’ when deciding to buy the business from its PLC status.


  • A competitive salary 
  • Performance related bonus
  • Company Car & Fuel Card
  • Up to 20% Staff Discount
  • 25 Days Holiday per year and we also have a Holiday Purchase Scheme
  • Life assurance 3x your salary
  • Contributory pension
  • An unparalleled fun company culture that's focused on empowering and developing our employees

Job Specifics:

  • Contract Type: Permanent 
  • Location: Field Based

We look forward to receiving your application! #ProudtobeMajestic


No Agencies Please - We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CV's supplied to Majestic Wine unless you have been briefed on the role by a member of our Talent Team.

Closing Date