Retail Assistant Manager - Godalming

Retail Assistant Manager - Godalming

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Vacancy Type
Careers in Retail Management
£26,092.65 + Bonus
Published Location
Job Description


Majestic Wine Godalming are looking for an Assistant Manager.

We are looking for an Assistant Manager to join us as we continue to grow our business through an exciting new venture.We believe that this success will come through our very own Majestic people and where best to start but right at the heart of our Internal Talent.


Have you heard that “everything is moving online these days”? Well, at Majestic we don’t think that’s true. In fact, after opening 5 stores over the Pandemic we’re one of the few retailers in the country still opening new bricks and mortar stores. And now we need a fantastic team to help us prove the case for physical retail - and to ensure the key pillar of our future growth (having the right store, in the right area) is met. Could that be you?

Not only will you be leading the charge for experience based retail, you’ll be given the opportunity to develop and grow one of our new stores (in a new location) for a number of years. It’s an incredible opportunity. There’s a whole raft of new and high value customers eagerly awaiting the chance to be wowed by your brilliant knowledge, service and passion - in locations we’ve long had our eye on.

Godalming is a perfect Majestic location. It’s a historic market town 5 miles to the south of Guildford, surrounded by green-belt land and perfect for our customer demographic. We’ve taken over an old pub called The Wey Inn, and are currently fitting it out to be a brilliant space for helping customers to discover new wines, beers and spirits. 

As one of our newest Majestic teams, being proactive with growing the store and engaging with the local customer base will be key. There’s plenty of fantastic opportunities for strong walk-in growth, and the affluent local area could make for strong growth for years to come. This is the chance to be at the forefront of an exciting new chapter for both the town and the Majestic business

The Role

Do you love how it feels to help customers discover new products that they will love? As an Assistant Manager you will join the Godalming  team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy!

Majestic is dedicated to delivering a customer experience that’s unlike any other - because you simply can’t taste wine online! It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products.

Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.

Key Responsibilities:

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

  • Maintain outstanding store condition and visual merchandising standards
  • Independent management for the store in the absence of the Store Manager
  • Respond to all customer complaints and comments in a timely manner
  • Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store
  • Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times
  • Can prioritise and be efficient with your  time so you can spend more time with our customers finding wines they’ll love
  • Maintain outstanding store condition and visual merchandising standards
  • Overall management of the team in the absence of the Store Manager
  • Ensure high standards for quality, customer service and health and safety are met
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Respond to all customer complaints and comments in a timely manner
  • Sharing product knowledge with customers and with the store's team members
  • Offering our customers a VIP service by proactively contacting them with our best deals
  • Completing commercially viable rotas
  • Making sure items are on the shelves and displayed attractively and priced accurately

Knowledge & Skills Required: 

  • Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry
  • Desire to increase your wine knowledge
  • Wine knowledge is beneficial but not essential
  • WSET Qualification is beneficial but not essential
  • Excellent time-management, delegation and problem solving skills
  • Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store
  • The energy to support and motivate the team in the absence of the Store Manager
  • Determination to complete every to-do list on time, your store hit targets and maximise productivity
  • Experience monitoring, managing and improving key performance indicators

What is in it for you:

  • Up to 20% staff discount
  • The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards!
  • Fantastic incentives that take you around the world to explore our different vineyards
  • Uniform provided
  • A contributory Company Pension Plan
  • Life Assurance (Worth 3 times your annual salary).
  • 29 days holiday, including public and bank holidays.
  • Career development opportunities - we are passionate about nurturing our internal talent!

About Majestic

Majestic Wine is the UK’s leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.

Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers.  We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment.  More information can be found at   

In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. 

Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic’s ‘strong cross channel journey, expert staff and widespread brand affection’ when deciding to buy the business from its PLC status.

Job Specifics:

  • Contract: Permanent
  • Hours: Full time 

So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV!

We look forward to receiving your application! 

 Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.




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