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IT Support Analyst

Vacancy Type
Watford Support Centre



Job Description


Are you an IT analyst that has strong proactive problem solving skills?
Do you have experience in a 1st/2nd line helpdesk environment?

Do you have knowledge of EPOS solutions as well as Microsoft and Mac operating systems?

Would you like the opportunity to work for the UK’s largest specialist wine retailer?
If you have answered yes to these questions, Majestic Wine would be delighted to hear from you!

We are seeking to recruit a motivated, customer service focused 1st and 2nd line IT Support Analyst that will fit in with our dynamic company culture and be a valued member of the team. We are looking for someone who has a proven background of delivering technical support as well as some first and second line support to our office users and stores, both remotely and in person. You will provide high levels of customer service and a proactive approach to solving problems and issues.

Who We Are 

Majestic Wines are the largest wine specialist in the UK with over 200 stores, megastores in France & a significant online presence.

Following the merger between Naked Wines and Majestic, Rowan Gormley (Founder of Naked Wines and Chief Executive of the enlarged group), has set the wheels in motion of transforming the business into a new kind of retailer – a retailer that is loved by customers, loved by suppliers and loved by shareholders.

This transformation is brought to life by our talented team at the Support Centre, Watford, which houses all departments working behind the scenes such as Customer, IT, Transformation, Finance, Supply Chain & People.

The Role

We are looking for a rockstar IT Support Analyst to be an essential member of the IT team. It's a varied role and you will have the chance to work with a small motivated team

This role is open to all, so long as you possess the skills required for the role.

Key Responsibilities:

  • Delivering technical support
  • Delivering first and second line support to our office users and stores, both remotely and in person

  • Providing high levels of customer service and taking a proactive approach to solving IT problems and issues

Knowledge & Skills Required:

  • 1 years minimum previous experience in a 1st/2nd line helpdesk environment

  • Highly motivated, organised and logical thinker

  • Ability to demonstrate great team work skills

  • Knowledge of EPOS solutions - preferably Chameleon or Enactor

  • Knowledge of Microsoft and MAc operating systems

  • Strong customer service and interpersonal skills

  • Experience with Active Directory, Storage Area Networks and virtualisation technologies


  • 20% staff discount
  • Free lunch provided each day
  • Free parking on site
  • Life assurance x 3 salary
  • Freeshares/LTIP
  • Cycle to work scheme
  • Childcare vouchers
  • Free wine
  • Contributory pension

No agencies please.

Closing Date

Apply now