Junior Customer Analyst

Junior Customer Analyst

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This vacancy has now expired, and is not accepting any new applications.

Vacancy Type
Watford Support Centre
£28,000 - £32,000
Published Location
Job Description


Are you a Customer Analyst with strong analytical and reporting capabilities?
Can you work to fixed deadlines with a high degree of precision and detail?
Would you like the opportunity to work for the UK’s largest specialist wine retailer?

If you have answered yes to these questions, Majestic Wine would be delighted to hear from you!

We are seeking to recruit a personable and confident Junior Customer Analyst that will fit in with our dynamic company culture and be a valued member of the Customer team. We are looking for someone who has a proven background of creating selections, outputting data for direct mail campaigns and can continuously look to develop our data and analytical reporting capabilites.

Who We Are 

Majestic Wines are the largest wine specialist in the UK with over 200 stores, megastores in France & a significant online presence.

Following the merger between Naked Wines and Majestic, Rowan Gormley (Founder of Naked Wines and Chief Executive of the enlarged group), has set the wheels in motion of transforming the business into a new kind of retailer – a retailer that is loved by customers, loved by suppliers and loved by shareholders.

This transformation is brought to life by our talented team at the Support Centre, Watford, which houses all departments working behind the scenes such as Customer, IT, Transformation, Finance, Supply Chain & People.

The Role

We are looking for a rockstar Junior Customer Analyst to be an essential member of the Customer team. You will build informed insights and analysis so that Majestic Wine is targeting the right customers, with the right message at the right time. It's an incredibly varied role ranging from processing Direct Mail campaigns to supporting the Analytics Manager to drive strategic decisions on marketing activities. The role requires a keen eye for detail, flexibility and always being able to deliver to tight deadlines.

This role is open to all, so long as you possess the skills required for the role.

Key Responsibilities:

Campaign Data:

  • Manage all aspects of the data selection and processing for our monthly Direct Mail campaigns from briefing and planning tests through to reporting.
  • Work to fixed deadlines with a high degree of precision and detail.
  • Build data selections on a monthly basis for Direct Mail campaigns, identifying appropriate audiences, applying segmentations & personalisation and implementing test groups in an accurate and timely manner.
  • Support the email manager with ad-hoc data requests and assistance with segmentation and targeting.
  • Support the Analytics Manager to create and maintain segments in the data warehouse that improve our ability to target the right customers, with the right message, at the right time.

Reporting and analysis:

  • Manage weekly reporting on campaign performance and support ad-hoc requests for data and analysis.
  • Create simple tools and dashboards to enable fair evaluation of our marketing tests.
  • Create simple tools and dashboards that monitor our campaign and channel effectiveness and efficiency in driving lifetime value and loyalty; make recommendations on marketing expenditure and mix.
  • Support the Analytics Manager to drive strategic decisions on marketing activities, maximizing customer lifetime value and improving our capabilities to deliver more personalised and relevant marketing communications.


  • Frequency of Repeat & Loyal customers
  • Attrition
  • Return on Marketing Investment

Knowledge & Skills Required:

  • Strong attention to detail, analytically rigorous approach and ability to meet fixed deadlines.
  • Highly numerate and “data literate” with advanced Excel skills.
  • Experience with SQL, macros and Tableau beneficial but not essential.
  • Experience in marketing, multichannel retailing advantageous but not essential.


  • 20% staff discount
  • Free lunch provided each day
  • Free parking on site
  • Life assurance x 3 salary
  • Freeshares/LTIP
  • Cycle to work scheme
  • Childcare vouchers
  • Free wine
  • Contributory pension

No agencies please.

Closing Date

This vacancy has now expired, and is not accepting any new applications.