Customer Happiness Advisor

Customer Happiness Advisor

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This vacancy has now expired, and is not accepting any new applications.

Vacancy Type
Watford Support Centre
£8.75 per hour
Published Location
Job Description


Got a passion for helping people? 
An insatiable desire to solve problems and to go that little bit further in the name of a job well done? 

If you have answered yes to these questions, Naked Wines would be delighted to hear from you!

At Naked Wines, we’re all about outstanding experiences. We're on the look out for talented, enthusiastic and hard-working people to join our Customer Happiness Team. We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers. You won’t need to be a wine expert – we’ll give you all the training (and tastings!) you'll need to succeed.

Who We Are 

10 years after launching, Naked Wines is a community of over 300,000 Angel customers. Through our unique crowdfunding model, these customers support more than 140 winemakers around the world to create luxury wines at a price that makes them an everyday pleasure.

Key Responsibilities

  • Taking inbound calls, live chats and emails to help our customers make the most of their accounts and have an even happier wine-buying experience

  • Being the voice of our customers and helping the business to learn and grow from their feedback

  • Having fun whilst getting it done!

Skills & Qualifications

  • Excellent written and verbal communication skills are a must - you'll be on the phone, a lot. If you don’t love talking (and listening), this isn’t the right job for you

  • You need to be passionate about using your brain to figure out the best possible outcome no matter what the situation

  • You need to be adaptable - life moves fast at Naked Wines, and we’ll sometimes ask you to take on new challenges

  • Confidence and proactivity are key, we hope you’ll be competitive with yourself and strive to be better each and every day

Location: Norwich

Salary & Benefits

  • £8.75 per hour, with the opportunity to boost your basic salary and earn an annual bonus if you prove to be a superstar

  • 37.5 hours per week (part-time schedules available)

  • More than the odd chance to earn some free wine (yep, free wine!), plus wine credits

  • Free use of our slide!

No agencies please.

Closing Date

This vacancy has now expired, and is not accepting any new applications.