Chief Technology Officer (CTO)

Chief Technology Officer (CTO)

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Vacancy Type
Watford Support Centre
Dependent on Experience
Published Location
Watford (20 minutes from London Euston)
Job Description


Are you a dynamic individual who wants to grow and develop a company that's revolutionising retail?

Are you experienced in being agile and create a test & learn environment within development?

Do you have experience outlining security & IT policies and ensuring systems data and security compliance?

If you have answered yes to these questions, Majestic Wine would be delighted to hear from you!

We are currently looking to recruit an innovative, detail-oriented and experienced Chief Technology Officer to lead a dynamic forward-thinking team. We are looking for someone who is highly driven with the ability to thrive and succeed under pressure. 

Who are we?

Majestic Wine are the largest wine specialist in the UK with over 200 stores, as well as a very significant online presence and megastores in Calais, France. We want to be the definition of experiential retail, a retailer that is truly loved by its customers. Our vision is to prove the value of face to face wine retail because, as far as we’re aware, you cannot taste wine online. It is an incredibly exciting time for the business and for real go-getters to be part of an amazing opportunity. 

Keen to take a look at what it's like to work at our Support Centre, click here.

We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast-paced retail environment.

The Role

As CTO you'll need to provide sound technical leadership in all aspects of our business, who will communicate with employees, stakeholders and customers to ensure our company’s technologies are used appropriately. 

Being dynamic in development, thinking outside the box and creating a team who can move quickly for test & learn purposes. Strategic thinking and strong business acumen are essential as well as being an excellent communicator. You will be well-versed in current technological trends and familiar with a variety of business concepts. 

You will be accountable for IT strategy and system roadmap to deliver MWWL business strategy. The key part of this role will be to build a high performing team (mix of internal & third party partners) to deliver IT solutions efficiently and profitably, aligned with business priorities, whilst ensuring ongoing service delivery in accordance with security and audit controls.

Key Accountabilities & Responsibilities:

  • Responsible for MWWL IT strategy and system roadmap to ensure successful delivery of business strategy as well as building system continuity plans. 
  • Being able to see the potential and often create a ‘quick and dirty’ experience for test purposes. 
  • Balancing innovative projects with structural, systemic initiatives to move the business forward whilst ensuring the stability and longevity of the core systems and structure. 
  • To understand the AS IS and develop the TO BE architecture for MWWL business and build partner relationships to deliver this within agreed time frame and budgets.
  • Responsible for overall IT budget.
  • To build and manage a high performing IT team (both internal and third party) to deliver and support IT solutions in line with budget.
  • To manage all IT third party partners and IT contracts to ensure a high level of service in line with agreed SLAs and contractual terms.
  • Successfully manage IT portfolio to ensure IT projects are delivered on time and to budget in line with business priorities.
  • Responsible for all security and IT policies including IT Data Protection and Disaster Recovery Plans.
  • To provide risk management and audit controls to update external auditors/Audit Risk Committee.
  • Working closely with all areas of the business to understand their needs and deliver business goals.

Knowledge & Skills:

  • Proven track record of success in previous IT leadership role 
  • Experience in being agile and create a test & learn environment within development
  • Demonstrable experience of delivering IT solutions within a retail environment 
  • Portfolio and change management 
  • Experience of service delivery & delivering to agreed SLAs 
  • Budget Management 
  • Experience of outlining security & IT policies and ensuring systems data and security compliance 
  • Managing third parties & IT contracts 
  • Managing and developing in-house IT team 
  • Be able to articulate risk management & issue resolution 
  • Excellent reporting & presentation skills 
  • Accountable for decisions taken by self and direct reports 
  • Accept responsibility and delegate with confidence across teams and organisation 
  • Stakeholder management 
  • Strategic thinking and a sound level of business acumen

Personal Qualities:

  • Well organised and strong leadership skills with exceptional customer relationship skills, able to quickly build and maintain relationships both externally and internally 
  • Dynamic and agile, leading a team who can display these qualities 
  • Excellent people manager, able to make tough decisions, motivate, delegate and engender loyalty and confidence
  • Commercially astute, trusted business driver prepared to be highly motivated to lead, drive and influence change through IS and the business 
  • Highly driven with the ability to thrive and succeed under pressure. Self-motivated and confident 
  • Persuasive, challenging, resilient and tenacious, forward thinker 
  • Ability to communicate technical subjects in business terms


  • A competitive salary based on your experience
  • 20% discount on wine
  • Performance related bonus
  • 25% Long-Term Incentive Plan
  • Life assurance 4x your salary
  • Private Medical Care
  • Free lunch provided each day
  • Free parking on site
  • Contributory pension
  • An unparalleled fun company culture that's focused on empowering and developing our employees. 

Job Specifics:

  • Contract Type: Permanent
  • Location: Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office. Taxi service provided to the station. 

If you are an experienced CTO looking to join a dynamic & forward thinking company, please do apply today!


No agencies please.

Closing Date