Customer Happiness Advisor - Temp

Customer Happiness Advisor - Temp

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Vacancy Type
Watford Support Centre
£21,600 Pro Rata
Published Location
Job Description

Our CHT - Customer Happiness Team are looking to recruit for our busy Christmas period.

Do you enjoy speaking to our customers on the phone and making them happy?

Would you enjoy being part of a fun, hard-working team for a busy 10 week period? 

Would you like to work for the UK’s largest specialist wine retailer?


If you have answered yes to these questions, Majestic Wine would be delighted to hear from you!


It’s the most wonderful time of the year (almost) and we need your help in making sure it’s the best Christmas our customers have ever had with Majestic. To do that, we need you and your fantastic people skills to ensure each of our customers aren’t stuck with a lump of coal come the big day. Sound like fun? It is! We’ll train you to be a customer champion, all the while enjoying all the fun of being a part of a wonderful, winning team.

This is two back to back 5 week contracts; however some of our past Christmas people were so good we couldn’t bear to let them go and are still here!

Who are we?

Majestic Wine is the UK’s leading specialist wine retailer. The group is comprised of four operating companies which include Majestic Retail, Majestic Commercial, and Majestic Calais.

We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast-paced retail environment.

Our Head Office (also known as our Support Centre) in Watford is a hive of activity, focused on getting things right for our customers, and supporting our retail colleagues to give 5* service to anyone who walks through their doors.

You can also read all about us by visiting our website here

What you’ll be doing

You’ll be the most valuable part of our Customer Happiness Team: A Professional Problem Solver. You are the friendly face of Majestic, who will be able to help our customers with whatever query they may have. Checking the status of an order; easy! Add on a delicious bottle of bubbles to their Father-in-Law’s Christmas present; not a problem!

Your most important job will be delivering 5-star service to all our customers, making sure they put the phone down with a big smile on their face and singing your praises to all their friends and family. We’re known for always going above and beyond when it comes to customer service and that’s the same whether it’s in one of our stores or on the telephone.

You might be thinking at this point that it’s all well and good, but I don’t know anything about wine. Fear not, the only thing you really need is to love giving 5-star customer service as we have an on-hand wine expert at your beck and call for any questions you may have. Besides, with lots of opportunities to taste wine here at our Support Centre, you’ll be an expert in no time!

The impact you’ll have will go a long way to guaranteeing that when it comes to wine, there’s no better option than Majestic.

What we look for:

“People” people: You’re a friendly voice who’s happy to roll up your sleeves and muck in with your team-mates. You get along with everyone and like having a bit of fun, but also taking a selfless approach to make sure the team win together.  

Customer champions: You have a sixth sense for delivering exactly what the customer wants. And you’re willing to go the extra mile to make sure every customer has a warm fuzzy feeling when they think about Majestic.

Great communicators: Articulate, passionate, and able to put customers at ease. People just love speaking to you and they know you really care.

Doers: You make things happen. When a problem needs fixing, you fix it. When something needs doing, you take ownership. 

Grafters: Customer service can be tough, with plenty to juggle and each case unique. So you’ll need bags of energy and determination. But when the going gets tough, you’re in your element.

Flexible people: This position is shift based and does include weekend work, with Saturday being the key day, so you have to be happy to work around these times.

What you’ll get

We’re a living wage employer - We are committed to paying our staff a fair wage. The shifts will typically be 37.5 hours per week and you will be paid £11.07 when you include your bonus

Free Lunch!! We have a staff kitchen with everything you need to have a delicious lunch.

20% staff discount - on everything in store, which you can share with two of your family or friends (perfect for stocking up for Christmas).

The ping pong tournament of all ping pong tournaments! The chance to go toe to toe on our ping pong table with our resident champion, Charlie, with loads of other fun activities, like playing pool, wine tastings and even a dedicated beer fridge.


Watford, right beside the M1 motorway and a quick stroll from Watford Junction

(Please note if we get a lot of applications we may close the ad early. So to avoid disappointment, best apply today)


Closing Date